Frequently Asked Questions

Standard delivery takes 4–7 business days across Pakistan. A flat delivery charge of Rs. 250 applies to all orders. Delivery times may vary slightly depending on your location.

Yes! We offer Cash on Delivery (COD) on all orders across Pakistan. Pay the full amount when your order arrives at your door — no advance or prepayment required.

Once your order is shipped, you'll receive a tracking number via WhatsApp and email. Log into your account at My Account to see your live order status and tracking information.

We accept returns within 7 days of delivery. The product must be unused, in its original packaging, and in the same condition as received. To initiate a return, contact us via WhatsApp at +92 314 126 2800. See our full Refund Policy for details.

We deliver to all cities across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, and all other major and minor cities. A flat delivery charge of Rs. 250 applies to all orders. Delivered in 4–7 business days.

You can reach us via WhatsApp at +92 314 126 2800 (Mon-Sat, 10am-8pm PKT), email at kickup.pk@gmail.com, or use our contact form. WhatsApp is typically the fastest!

Yes! All products on The VelvetNest are carefully sourced from vetted, quality-assured suppliers. Every product listing is reviewed before being added to our store. We stand behind the quality of our products with our 7-day return guarantee.

You can cancel your order within 24 hours of placing it by contacting us via WhatsApp. Once the order has been dispatched to our shipping partner, cancellation may not be possible. In that case, you can return the item after delivery within 7 days.

There is no minimum order amount. Simply add items to your cart and place your order — you pay on delivery. A flat delivery charge of Rs. 250 applies to all orders nationwide.

Our prices are displayed in Pakistani Rupees (PKR). The price you see on the product page is the final price you pay — no hidden charges. Shipping cost (if applicable) is calculated at checkout.