Shipping & Returns

Shipping Policy

Where do we ship?

The VelvetNest delivers to all cities and towns across Pakistan — from major metros like Karachi, Lahore, and Islamabad to smaller cities.

Shipping Methods & Times

Important Notes

• Products ship locally from Pakistan via Markaz logistics
• Delivery times are based on business days
• You'll receive a tracking number via SMS/Email
• Flat delivery charge of Rs. 250 applies to all orders nationwide

Returns Policy

7-Day Return Window

You may return most items within 7 days of delivery for a full refund or exchange.

Return Conditions

• Item must be unused and undamaged
• Must be in original packaging
• Must include all accessories and tags

Non-Returnable Items

• Used or damaged items
• Items without original packaging

How to Return

Contact us via WhatsApp with your order number and photos of the item. Our team will guide you through the return process.

Start a Return on WhatsApp