Privacy Policy

At VelvetNest, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, such as:

• Name, email address, phone number, and delivery address for order fulfillment
• Order history and preferences
• Messages you send us via our contact form or WhatsApp

2. How We Use Your Information

We use your information to:

• • Process and deliver your orders via Cash on Delivery (COD)
• • Send order confirmations and shipping updates
• • Provide customer support and respond to inquiries
• • Improve our website and product offerings

3. Firebase & Data Storage

We use Google Firebase for authentication and database storage. Your data is stored securely on Firebase servers. Please refer to Firebase's Privacy Policy for more details.

4. Third-Party Services

We use the following third-party services for our operations:

• • Markaz App — for local order fulfillment and logistics in Pakistan
• • Google Firebase — for secure user authentication and data storage

5. Data Security

We implement technical measures to protect your personal information. Since we only offer Cash on Delivery, we do not collect or store any credit card or sensitive financial information on our servers.

6. Contact Us

If you have any questions, please contact us at kickup.pk@gmail.com or via WhatsApp at +92 314 126 2800.